Returns & Exchanges
Complimentary 3-day effortless home exchange & return policy on all handcrafted eyewear.
3-Day Evaluation Window
Try your SPECTRA frames in the comfort of your home. You have a full 3 days from delivery to request an exchange or return.
Doorstep Reverse Pickup
We arrange hassle-free courier pickup directly from your doorstep with zero handling or transit stress.
Complimentary Exchanges & Direct Refunds
Whether you prefer a different frame aesthetic, an alternate lens shade, or a refund, we process resolutions within 24 hours of studio receipt.
100% Quality Inspected
Every SPECTRA frame is certified UV400 and individually examined by our optical specialists before being dispatched.
Simple & Transparent
How The Return Process Works
Initiate Request
Message our Concierge on WhatsApp or email us with your Order ID and preferred resolution (Exchange or Return).
Doorstep Reverse Pickup
Our courier partner will arrive at your shipping address within 24–48 hours to securely collect the packaged eyewear.
Studio Inspection
Our optical team inspects the frame to confirm pristine unworn condition, tags intact, and complete luxury casing.
Instant Fulfillment
Your replacement pair is immediately dispatched via Express Air, or your refund is initiated back to your original payment method.
Eligible For Return / Exchange
- •Requested within 3 calendar days of parcel delivery.
- •Unworn condition with no scratches or frame bends.
- •Original luxury magnetic hard case & microfiber cloth included.
- •Security tags and protective film intact.
Not Eligible For Return
- •Requests initiated after 3 days of delivery.
- •Frames altered, prescription-fitted, or showing visible wear.
- •Missing original packaging, warranty card, or microfiber cloth.
- •Items received as complimentary promotional gifts.
Specific Terms & Conditions
Items must be in unworn, brand-new condition with all tags, luxury hard case, warranty card, and microfiber cloth included. Reverse pickup is arranged from your doorstep.
Contact Your Personal Concierge
Share your Order ID with our team and we will arrange your reverse pickup immediately.